Dutchie · Consumer AI suite

Consumer AI

Catch every call, chat, cart, and review — with one AI.

Voice AI on the phone, Agentic Commerce online, a Register Co-Pilot in-store, Consumer Pulse across surveys & reviews — all built on one customer identity in your Dutchie POS.

The suite

One customer. Four products.

Phone, online, in-store, reviews — four AI products, each its own job, all built on the one customer identity already in your Dutchie POS.

ONE CUSTOMER Marcus T. · one identity · Dutchie POS Voice AI Never miss a call or an order on call Agentic Commerce Turns order history into a full cart reordering Cart rebuilt · 5 items, 1 swapped $45 → $140 Register Co-Pilot Every budtender sells like your best live Pair pre-rolls · +$18 · 78% $45 → $83 Consumer Pulse Hear every customer, act fast +18% ★★★★★ 4.7 · 142 signals +18% · live

Select any product to jump to it in detail. Every interaction flows from one customer identity — the same person across phone, online, in-store and reviews, compliant by default on the POS you already run.

A closer look

Each product, up close.

Start with one, add the rest when you're ready — they share one customer brain, so each product makes the others smarter and recognizes the same person at every touchpoint.

Phone

Voice AI

Answers every call — hours, availability, even phone orders — and hands off to staff when it's time.

Online

Agentic Commerce

An agentic shopper for every online customer — understands intent, builds the cart and takes them to checkout.

In-store

Register Co-Pilot

Real-time prompts at the register — purchase history, pairings, stock and a compliant cart.

Surveys + Reviews

Consumer Pulse

Unifies your consumer surveys with Google, Weedmaps & Leafly — trends sentiment and surfaces the themes before your stars move.

4
products, one suite
Voice · Commerce · Register · Pulse
1
customer identity
the same person, every touchpoint
24/7
coverage
phone, online & reviews never sleep
0
new systems
runs on the Dutchie POS you use
01 — Phone

Your store never misses a call.

When a customer calls, they get a friendly, knowledgeable voice — not a hold queue. Hours, directions, product availability, even phone orders. And when they need a human, the call routes seamlessly.

Answers hours, directions & live product availability
Takes pickup orders — straight into your menu
Hands off to staff the moment a person is needed
Customers get answers. Staff stay focused.
Voice AI
Voice AI · incoming call
MJ
+1 (312) 555-0184
Duration 1:42
LIVE
Live transcript

AI: We're open today 9am–9pm. Want to place a pickup order?

Caller: Yes — do you have Blue Dream in stock?

Transfer to staffTaking order…
02 — Online

It remembers what they buy — and reorders it in a tap.

Not a search box. Agentic Commerce knows each customer's history — their regulars, cadence and spend. It rebuilds the usual cart in one tap, swaps anything out-of-stock for the closest match (same effect or same brand), and walks them to checkout. New shopper? It shops from intent instead. Either way it acts — it doesn't just suggest.

Reorders "your regulars" in one tap — from real order history
Out-of-stock? Swaps the closest match — same effect or same brand
Builds the cart and checks out — reorder or fresh discovery
It turns Alex's $45 habit into a $140 reorder — and quietly fixes the 2 items that went out of stock.
Agentic Commerce
Agentic Commerce · reorder
Reorder my favorites
Welcome back, Alex — here are your go-to products:
Your Regulars23 orders · 2 unavailable
Camino Midnight BlueberryOOS
→ Try WYLD Pear CBN Gummies · same sleep formula
🌿
Blue Dream
Select · sativa
$45
🍰
Wedding Cake
Connected · hybrid
$50
$140.00for 3 in stock
Reorder All
Based on 23 orders · $1,847 spent — these are your regulars.
03 — In-store

Every budtender performs like your best one.

New hire or veteran, every budtender gets real-time context: what the customer bought before, what pairs well, what's in stock, and whether the cart is compliant. No memorizing strain guides. No awkward pauses.

Purchase history & smart pairings, live at the register
Loyalty nudges — tier upgrades surfaced in the moment
Allotment & compliance checked on every cart
Confident budtenders. Better recommendations.
Register Co-Pilot
POS Register 3 · Co-Pilot active
Register 3
Marcus T. · Gold tier
Co-Pilot active
Blue Dream 3.5g
x1$45
Sour Diesel Cart 1g
x1$38
Co-Pilot suggestions
UpsellAdd Gummies 10pk — pairs well with Blue Dream
LoyaltyMarcus is 12 pts from Platinum — mention it
ComplianceAllotment: 4.2g of 28g used this period
Subtotal$83.00
04 — Surveys + Reviews

Hear every customer — in surveys and reviews.

First-party surveys on your digital surfaces plus every review on Google, Weedmaps and Leafly — unified into one live sentiment trend. It warns you the moment things start slipping — before your star rating moves — and surfaces the themes driving it.

First-party surveys + Google, Weedmaps & Leafly, unified
Sentiment trend — the early warning before stars drop
Top themes surfaced — what's pushing the score up or down
Happy customers tell you. Unhappy ones tell everyone else — now you hear both.
Consumer Pulse
Consumer Pulse · surveys + reviews
Google
4.6 ★
+0.3
Weedmaps
4.5 ★
+0.4
Leafly
4.7 ★
+0.2
Sentiment trend · 90 days+18% positive
Top themes · this weeksurveys + reviews
Pickup speed ↑Staff praise ↑Sat wait time ↓

"Long wait on Saturday" rising in reviews — flagged before it moves your rating.

Live · right now

All four, working at once.

The same four products, mid-shift — a call being answered, a shopper matched, an upsell prompted, a review answered. All on one customer.

Voice AIPhone · answered in 0.8s on call
Got Blue Dream in stock?
We do — an eighth's $40. Want it ready for pickup at 4?
✓ Order placed · pickup 4:00 · added to Marcus's profile
Agentic CommerceOnline · shops & checks out shopping
Something for sleep — not too heavy.
Midnight Blend Gummies96%
CBN Night Tincture91%
Building cart · checking out…
Register Co-PilotIn-store · live prompts live
Cart · 2 items$45.00
Suggest to Marcus
Pair with house pre-rolls — +$18, taken 78% of the time
★ +120 loyalty pts✓ Allotment OK$45 → $83
Consumer PulseSurveys + reviews · sentiment +18% positive
★★★★★post-purchase survey · just now
"Marcus was helped fast and the pickup was ready. Love this place."
Sentiment +18% · 142 signals this week
MT Right now, all four are serving Marcus T. — one identity, recognized across phone, online, in-store & reviews.
Built for your business

Built to fit you — not the other way around.

Every location, in sync

One deployment covers your whole portfolio — Voice AI, Agentic Commerce, Register Co-Pilot and Consumer Pulse, the same AI in every store.

Compliant by default

Age verification, allotment checks and state-specific rules run on every interaction — by design, not as an afterthought.

Knows your menu

Strains, effects, pricing and live inventory — it speaks to what you actually sell, not what the industry sells.

Runs on Dutchie POS

Real-time inventory, pricing, loyalty and customer profiles — it sits on the system your staff already uses. No new stack.

One customer identity

Phone caller, online shopper, in-store regular, reviewer — recognized as one person, so the experience always feels personal.

Built responsibly

Calls disclose they're AI, recommendations stay inside guardrails, and anything sensitive hands off to a person — every time.

Getting started

Live at every touchpoint in three steps.

1

Connect

It sits on your Dutchie POS — live menu, inventory, pricing and loyalty. Nothing new to install.

2

It learns your store

Your products, effects and customers become its knowledge — compliant by default for your state.

3

Live everywhere

Turn on the phone, the online menu, the register and reviews — one customer recognized across all four.

From operators

What they noticed first.

The difference shows up where customers actually meet your store.

"We used to miss about half our phone calls. Now every single one gets answered. Customers think we hired someone — we didn't."
Store Manager · Colorado · 3 locations
"A customer told me the online assistant recommended a gummy her grandmother loved. That's not something our product page would have done."
Ecommerce Director · Multi-State Operator
"I'm three weeks in and the Co-Pilot makes me feel like I've been here a year. It just knows what to suggest."
Budtender · Illinois
See it live

Better experiences for every customer, at every step.

You already run the POS — turn the suite on and it's live across all four touchpoints, on one shared customer identity. Already on Dutchie? You're halfway there.

Request access →
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