Our biggest release this month: the Consumer AI suite. Four products, one customer identity in your Dutchie POS — plus the latest platform updates across POS, E-Commerce, and Loyalty below.
All four products run on the customer identity already in your Dutchie POS. Zero new systems.
8 updates across POS, E-Commerce, and Loyalty.
Stay current with Product Release Notes.
Streamline your compliance workflows with the updated Manage Retail IDs feature. You can now easily merge two packages together directly in the back office, as long as they share the same label source. Simply select your packages, choose which one will be the survivor, and verify the ending quantity. This update aligns seamlessly with the Metrc API to keep your inventory accurate and compliant.
Creating compliant product labels just got significantly easier. We have completely redesigned the Label Designer experience in the back office to address usability issues and give your staff more flexibility. The new, intuitive interface saves time and reduces editing errors, ensuring your product labels are always accurate and professional.
Free your dispensary from complex hardware setups. Cloud Print allows you to send print jobs to receipt and label printers over the internet, completely removing the need for a local print server or direct USB connections. This gives multi-location operators and floor staff maximum flexibility in how they configure their store layouts, all while providing a much more reliable printing experience.
Empower your budtenders to guide shoppers with confidence. We have completely redesigned the lab results display at the Register to provide a more comprehensive view of laboratory testing information. Staff can now quickly access detailed cannabinoid and terpene profiles directly from the Add items screen, and easily toggle between viewing all fields or only those with active results.
Stop splitting your delivery times into confusing chunks. You can now configure delivery and pickup time slots for any duration up to 24 hours. If your delivery service operates from 9 AM to 5 PM, you can now offer that entire 8-hour window as a single option at checkout. This removes friction and sets clearer expectations for your customers.
Get richer insights into your customer checkout journey. We have added new data parameters to Google Tag Manager ecommerce events, including checkout tokens, applied coupons, specific discount amounts, and order IDs. These fields apply automatically to your existing tags without requiring any reconfiguration, giving your marketing team a more complete picture of shopping behaviors and promotional impacts.
Protect your bottom line and maintain healthier loyalty economics. We have updated Dutchie Loyalty so customers no longer earn points on the portion of a transaction covered by redeemed rewards. By closing this loop, your loyalty program now behaves exactly as intended, ensuring shoppers only earn new rewards on the actual out-of-pocket dollars they spend.
Resolve customer questions and troubleshoot point balances instantly with a clear audit trail. A new Loyalty History view in the Backoffice and Register provides a complete log of a customer loyalty activity. Staff can quickly track points earned, rewards redeemed, and manual adjustments, along with the specific location and order type for every transaction.
